Customer Success Manager

ResponsibilitiesBuild strong relationships with all your customers, from team members to executives. Regularly engage with them to understand their business objectives, goals, decision-making processes, and budgeting cycles. Stay connected as organizational changes occur.Collaborate closely with the Customer Organization, including the APAC team, peer CSMs, Enablement and Onboarding, and Service Delivery teams, to deliver exceptional value to customers.Identify expansion and upselling opportunities, ensuring they align with the customer’s strategic goals, and build a strong pipeline to drive future growth.Serve as an advocate for your customers, addressing and resolving issues promptly while maintaining high customer satisfaction and review scores.Become a subject matter expert on all our offerings, introducing new products and solutions across your entire customer portfolio.Drive pipeline creation and close expansion sales each quarter, consistently growing your portfolio’s ARR.Manage timely renewals, maintaining the current exceptionally low churn rate.Travel regularly to meet with customers and attend conferences, strengthening relationships and staying informed about industry trends.Collect and share valuable customer feedback, including NPS insights, reviews, case studies, and references.RequirementsThe ideal candidate should be a proven customer relationship builder with a strong track record of learning new technologies and hitting quota. They must love interacting with customers of all levels and fearless in their approach. They should have a proven track record of building trust and confidence in their expertise, demonstrating the ability to investigate and (re)solve obstacles to closing deals. Must Have5+ years of experience in quota carrying, customer management roles in a high-tech environment with a track record of accomplishment and promotion. Demonstrable quota achievement required.Bachelor’s degree in a related fieldClear ability to summarize complex issues with alignment to business requirements.Understanding of Customer Success, SaaS and Information Security (mobile application security highly regarded)Strong Analytical skills, with the ability to translate data into insightsStrong follow up, communication and presentation skillsSelf-learner with a tenacious curiosity and ability to multitask and work quicklySuccessful experience in start-up and large company environmentsCompleted sales training with pipeline management methodology