Customer Success Manager

About UsWe’re a fast-scaling, founder-led company helping law firms grow with offshore legal talent. We’re lean, driven, and obsessed with excellence—and we’re building something special. Our team is global, but our culture is close-knit, high-trust, and fast-paced.The RoleWe’re hiring a Client Success Manager to own the post-sale client journey—from onboarding to results. Your job is simple: make sure our clients succeed. You’ll be the primary point of contact for law firm leaders, guiding them through onboarding, solving problems, managing expectations, and ensuring they get real, measurable value from our services.This is not a reactive support role—it’s a proactive leadership role. You’ll be managing relationships, influencing outcomes, and driving long-term retention and expansion. You’ll also work closely with our internal team to surface issues, improve processes, and increase client satisfaction across the board.If you’re confident with clients, strong on follow-through, and obsessed with delivering results—you’ll thrive here.What You’ll DoOwn the full client lifecycle from onboarding through ongoing supportBuild strong relationships with law firm decision-makersDrive usage, engagement, and satisfaction through proactive outreachIdentify client goals and ensure our services are aligned to hit themSolve problems quickly and creativelyMonitor account health and retention risk—act before issues escalateCommunicate client feedback internally to drive service and product improvementsCollaborate cross-functionally with recruiting, operations, and leadershipLook for opportunities to expand client value and increase account growthYou’ll Thrive Here If You…Are confident, friendly, and professional with clientsKnow how to manage expectations and deliver tough messages with graceAre solutions-focused and love removing roadblocksTake complete ownership of outcomes—not just tasksHave strong organizational habits and follow-throughAre proactive and emotionally intelligentThink in terms of ROI and client outcomesLove fast-paced, high-growth environmentsAre tech-savvy and comfortable using tools like Slack, CRMs, trackers, etc.This Isn’t for You If…You shy away from responsibility or ambiguityYou struggle with follow-up or time managementYou don’t enjoy client-facing work or managing expectationsYou’re uncomfortable holding others accountable—clients or teamYou need constant direction or hand-holdingYou prefer to observe rather than engageYou avoid tough conversations or let problems festerRequirements3+ years in client success, account management, or related client-facing rolesStrong communication, relationship management, and problem-solving skillsExperience working with professional services or B2B clients preferredLegal or staffing industry background is a plus, but not requiredExperience in fast-paced or remote-first companies is strongly preferredTrack record of driving client retention, satisfaction, and expansionWhat We OfferA high-impact, relationship-driven roleFull ownership of your client accountsClose collaboration with company leadershipFlexible remote workCompetitive compensationPaid time offHealth & wellness stipendAnnual performance-based bonus opportunitiesOngoing training and career developmentHow to ApplyStart by filling out this job application: https://wkf.ms/3Egsrq6