Customer Success Manager

Role: Customer Success ManagerLocation: Remote, FranceSalary: €40,000-€45,000 base + bonusBenefits: Stock Options, Healthcare, Pension, Restaurant TicketsAbout the Company:This market-leading SaaS organization empowers marketing professionals to enhance their brand communication strategies. Trusted by top-tier enterprise clients such as Disney, Netflix, Uber, and Coca-Cola.The Role:As a Customer Success Manager you’ll manage a portfolio of around 40 strategic accounts, focusing on retention, development, and revenue growth. Key responsibilities include:Building and managing long-term client relationships (C-level to operations).Retaining and developing a strong customer portfolio.Preventing churn while identifying upsell and cross-sell opportunities.Monitoring KPIs and achieving monthly retention and sales growth targets.Collaborating closely with Sales, Product, and Marketing teams.This is a high-impact role perfect for someone who thrives in a fast-paced, team-oriented environment.What We’re Looking For3+ years of experience as a Customer Success Manager in a SaaS environment.Background in the MarTech industry (preferred).Fluent French and English (essential), Spanish is a bonus. Proficiency in tools like Salesforce, Planhat, ChurnZero, or Custify is a plus.A proactive, results-driven mindset with excellent communication skills.What’s in It for You?Competitive salary of €40,000-€45,000 base + bonusGenerous benefits package: stock options, healthcare, pension, restaurant tickets.The flexibility to work remotely from anywhere in France.Opportunity to work with global brands and shape marketing strategies.Demonstrated ability to increase customer satisfaction.