Customer Success Manager

The ValueAt ProvisionPoint, we believe in career paths with no ceiling. As a part of our new and quickly evolving sales team, you will have the opportunity to grow and develop the team alongside your own career. If you have an entrepreneurial spirit and excel when carving out your own path, this is the role for you! The opportunity to grow your career with ProvisionPoint is endless. While being a part of a new team, you will also be surrounded by experienced leaders who believe in teaching rather than telling, developing you through shadowing, lessons learned, observation, and feedback. With a new team you will have the opportunity to get exposure to multiple industries, aspects of the business, and areas of sales that are hard to come by in structured, well-developed sales teams. Our goal is to create a career path that matters to you.The GrindProvisionPoint is seeking a motivated Customer Success Manager (minimum 3 years in customer service/support roles) to join our growing support and delivery team. Our product is unique so the successful candidate will receive world-class product training, the opportunity to develop knowledge of the wider Microsoft 365 ecosystem and work towards Microsoft certifications.The remote nature of the job provides a flexible working environment which can be easily adjusted to suit your personal circumstances. There will also be regular in-person co-working sessions with the Customer Success Team, meetings with the wider business and opportunities to travel to conferences. We are looking for someone who can work well in a fast-paced environment and is willing to make the role their own.The CommitmentDeliver product demonstrationsGuide potential customers through a 30-day trial of the productManage new customers and partners through the product onboarding processEncourage customers to uptake additional products where necessaryDevelop healthy customer/partner relationshipsCreate and update the product knowledge base articlesSupport with marketing content, including blogs and webinarsEvaluate and analyze customer needs and support requirementsAct as a customer advocate to raise product feedbackTroubleshoot issues and manage support ticket lifecycleAssist in account management for customer/partner renewals through the CRMThe TalentExcellent written and verbal communication skillsOutstanding troubleshooting abilityEffective organization and time managementOngoing desire to expand personal skill baseGood customer support experiencesAble to work independently and as part of a teamExperience working for SaaS companies or Microsoft technologiesMust be Dutch Speaking (Professional or Native level)