Customer Success Manager

Job Title: Customer Success/Account Manager, Full-timeLocation: Atlanta, GA - Office in West MidtownAbout Us:Speedchain is an Atlanta-based fintech that delivers modern commercial card and expense management tools for commercial construction clients.The Speedchain platform powers advanced spend management and modern commercial card issuing. It was built for contractors and provides tools for finance teams managing project-related spend. It enables highly visible and controllable credit and debit card programs, making job cost tracking more efficient and receipt management easy for every team member. Role OverviewAs an Account Manager team member, you will deliver value to our customers and revenue for our business by owning the implementation, expansion, and retention of a portfolio of current Speedchain customers. As an early member of the team, you will have the opportunity to help build and refine Speedchain’s scaled account management motion. This is a customer-facing role that requires a passion for the Speedchain customer.Key Responsibilities:Execute successful onboarding of the Speedchain card program and platform across accounts in partnership with our Account ExecutivesBuild and nurture strong relationships across new and existing customers to better achieve their needs and manage all reporting of health within accountsDevelop deep, multi-threaded relationships with decision-makers at your customersDrive spend across your book of business by owning retention, expansions, and overall growth Lead Quarterly Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releasesCollaborate with product, support, and marketing teams to provide informed recommendations into Speechain’s product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycleAnalyze and evaluate current spend portfolios in order to uncover opportunities to mature client spendQualifications:Minimum 2 years of account management, implementation and/or customer success experience in a SaaS organizationAbility to anticipate customers’ needs to identify growth opportunities across various types of accountsExcellent verbal and written communication skills, as well as interpersonal skillsOrganizational, project management, and time management skillsFamiliarity with basic sales tools and common metricsHigh adaptability and understanding of change within the evolution of a startupExperience in the Fintech and/or Construction industry is preferred but not requiredBenefits:Competitive salary and performance-based bonusesUnlimited VacationMedical, dental, and vision insuranceProfessional development opportunitiesCollaborative and inclusive work environmentHow to Apply:Please submit your resume to jduffy@speedchain.com