Customer Success Manager

For more than 20 years, TradeBeyond has been advancing a more efficient, responsible supply chain. Responding to retail sourcing’s need for smarter, automated workflows and data transparency, we developed the industry’s leading supply chain platform, CBX, which is relied on by many of the largest brands and retailers around the world.As consumers, businesses, and governments alike have increased their commitment to sustainability, Fortune 500 companies such as The Home Depot, REI, Safeway, Lidl, and Lululemon have turned to TradeBeyond to help optimize product development, manage suppliers, reduce waste, and improve quality and compliance.Learn more at TradeBeyond.comThe RoleWe are looking for a Customer Success Manager to join our dynamic team and play a critical role in nurturing and expanding our relationships with strategic clients. In this role, you will act as the primary point of contact for key accounts, ensuring their satisfaction while identifying opportunities to enhance value through our innovative solutions. Your ability to build strong partnerships, understand client needs, and deliver results will contribute to the continued growth and success of both our clients and TradeBeyond.ResponsibilitiesManage assigned key clients and cultivate strong working relationships with the assigned key customers to drive customer satisfaction and profit growthResponsible for managing clients within specific industries to build expertise and be trusted advisorsSell and promote our services and solutions to the corporate clientsProvide solutions through face to face visits, accounts review and reporting, product forums and other account management activitiesAct as a contact point for key customers and conduct regular reviewCreate and implement complex solutions with the use of data and logistics expertiseIdentified root causes for issues and prepare improvement plansSupport customer retention through pro-active relationship managementManage annual contract negotiations and resolving challenges in a skillful wayAddress clients and sales’ feedback to key support functions such as Product and Trade MarketingRequirementsDegree or above in any disciplineMinimum 5 years of experience in freight forwarding / supply chain or relatedExperience in IT business system implementation would be highly preferredExcellent customer management skills and leadershipKnowledge in data analysis / Scrum / Agile is an added advantageExperience in developing long term and trusted relationships with corporate clientsStrong presentation, negotiation and communication skills, with strong business acumenStrong communication skills in both written and spoken EnglishSelf-motivated, aggressive and hardworkingBusiness travel is requiredSalary range (CAD 80,000 - 120,000 per annual plus bonus)TradeBeyond OffersYou will work in a flat and open team environment where your experience and expertise are valued. You will work in partnership with a leadership team who have profound domain knowledge in their functional areas and are keen to work with you to continuously make positive impacts for our customers and employees. Externally, you will be engaging with a client network on a global footprint.We offer competitive compensation in a dynamic, high growth and global environment. At TradeBeyond, we value the diversity of our employees and partners. We believe that our company thrives when we support and celebrate our differences.Interested parties, please apply together with resume, stating current and expected salary, and send it via APPLY NOW.We are an equal opportunity employer and welcome applications from all qualified candidates. All information provided by applicants will be treated in strictest confidence and handled confidentially for recruitment-related purposes within the company and our associated company. Applicants may be considered for other suitable positions within the company over a one-year period, after which their personal data will be destroyed