Customer Success Manager

Customer Success Manager – Legal Tech SaaS Innovator | £80,000–£90,000 + Bonus | Hybrid (Central London)WunderTalent is partnering with a fast-growing Legal Tech SaaS innovator that’s redefining how global law firms and enterprises manage data, contracts, and compliance through AI-driven solutions.They’re now looking for an experienced Customer Success Manager to join their London team — someone who thrives at the intersection of technology, people, and client impact.The OpportunityThis is a strategic, relationship-driven role where you’ll be the key partner to enterprise clients, ensuring they extract maximum value from the platform. You’ll drive adoption, grow usage, and build advocacy within each account, all while shaping the customer experience across the full lifecycle.You’ll collaborate closely with C-suite stakeholders, commercial leaders, and internal product teams to ensure seamless delivery and measurable outcomes.What You’ll Be DoingLead customer engagement across your portfolio — driving adoption, retention, and expansionDevelop and execute success plans aligned to each client’s business goalsIdentify and deliver upsell opportunities to increase ARR across existing accounts (bonus eligible)Serve as the trusted advisor for key decision-makers and executive sponsorsMonitor health metrics and proactively resolve risks or issuesPartner with internal teams (Sales, Product, Support) to deliver exceptional client outcomesOccasionally travel to client sites for meetings, onboarding, and strategy sessionsWhat You’ll Bring6+ years’ experience in Customer Success or Account Management within a SaaS or tech-driven environmentStrong understanding of Legal Tech or working with enterprise B2B clientsExcellent communication and stakeholder management skills (C-suite exposure essential)Proven record of driving renewals, upsells, and customer advocacyCommercially minded, with an ability to link product value to business outcomesFamiliarity with tools like Salesforce, JIRA, or similar CRMsKnowledge of AI-enabled software or generative AI is a plusWhy JoinWork with a global SaaS leader that’s changing the face of Legal TechHybrid working: 2 days in Central London office, 3 days WFHSalary: £80,000–£90,000 base + bonus on upsellsInclusive culture that values curiosity, wellbeing, and growthOngoing learning and exposure to cutting-edge AI and SaaS innovation