Customer Success Manager

Technical Customer Success Manager – Identity & Access Management | GTM Startup ExperienceLocation: USType: Full-Time | Industry: Cybersecurity / IdentityOur client, a fast-growing cybersecurity startup, is seeking a Customer Success Manager with strong experience in the Identity space and a background in go-to-market startups in the U. S. This role is key to ensuring a smooth onboarding and long-term satisfaction for new customers ranging from SMBs to large enterprises. Key Responsibilities:

Own and drive customer relationships from onboarding through renewalEnsure early value realization and satisfaction with identity solutionsAct as a trusted advisor and customer advocate internallyCollaborate with sales, product, and support teams to drive retention and expansionTechnical ability would be beneficial hereRequirements: 3+ years of CSM or account management experience in cybersecurity, with a focus on Identity & Access ManagementExperience working with customers across SMB to large enterpriseProven track record in fast-paced GTM startup environments in the U. S.

Exceptional communication, problem-solving, and relationship-building skillsIf you’re customer-obsessed, thrive in startup culture, and bring deep identity domain knowledge, we’d love to hear from you. Someone will contact you if you are successful during the screening process.