Customer Success Manager

Great at building trusted relationships, solving customer challenges, and driving long-term value? Want to work somewhere that’s shaping the future with cutting-edge tech and values your expertise every step of the way? If the answer is yes, this Customer Success Manager role with a global leader in smart building technology could be your next move. Who’s it for and what’s in it for you? This international software company is transforming the built environment through real-time analytics, IoT, and AI. Their mission? To help organisations optimise building performance, sustainability, and user experience globally.

But it’s not just about powerful tech. They’re known for a flexible, people-first culture that supports professional growth and encourages innovation. If you’re passionate about delivering exceptional customer outcomes and making a real impact, you’ll be right at home here. You can expect: Flexible working (including hybrid arrangements after onboarding)Supportive leadership and professional development opportunitiesAccess to high-impact, global projectsA collaborative culture where your voice truly mattersWhat will your day-to-day look like? Your goal is simple: drive satisfaction, retention, and growth.

You’ll be the trusted advisor for your customers, ensuring they see real, measurable value from their investment. Here’s what an average day might look like:

Acting as a subject matter expertBeing a key contact for your customersBuilding long-term customer relationships (based on trust and results)Leading the way on renewals, retention, and expansion opportunitiesUsing data and feedback to help improve the product and customer experienceAnticipating risks and acting early on theseCollaborating with Product and Development teams to share customer insightsThis role will suit you if you… Have 5+ years’ experience in a SaaS B2B Customer Success roleUnderstand the dynamics of customer behaviour and buying decisionsAre great at turning complex customer challenges into simple, effective solutionsCan use insights and data to shape decisions and drive successAre confident managing renewals, expansions, and upselling with measurable resultsWant to work in a company with real-world impact, supporting sustainability and smarter workplacesYou’ll also need to be based within a commuting distance of Arnhem (NL) or Belgium – ideally within an hour.

Think this could be your next role?? Then we’d love to hear from you! If you’re interested in applying or would like to see the full job description for this role, please get in touch with Grace on grace. fuller@fmctalent. com The fine print Reference number: 19842Temporary or Permanent: PermanentFMC contact for this role: Grace Fuller