Customer Success

🚀 About OmnilexOmnilex is creating the next generation of legal intelligence. Our AI understands legal reasoning and helps professionals make smarter decisions with clarity and speed.Today, Omnilex supports law firms, insurance companies, and corporate legal teams in Switzerland and Germany. As Omnilex’ customers base is growing, we are looking for a Customer Success Manager who ensures every customer experiences real value and long-term success with Omnilex.📌 The RoleYou will be the primary contact for our customers from onboarding on, guiding them to achieve their goals with Omnilex and turning them into enthusiastic users and advocates.Your work will focus on building strong relationships, ensuring high adoption, identifying growth opportunities, and connecting customer insights back to product and sales.This is a hands-on, relationship-driven role for someone who enjoys helping professionals succeed while shaping how a fast-growing AI company supports its users.🛠️ What You’ll DoBuild and maintain strong, trust-based relationships with customers across law firms, insurers, and corporate legal teamsGuide customers through onboarding, training, and early adoption to ensure smooth implementation and high engagementProactively monitor usage, identify risks, and implement actions to drive retention and satisfactionGather structured customer feedback and translate insights into recommendations for product and sales teamsIdentify and drive opportunities for renewals and expansion within existing accountsContribute to customer-facing materials such as guides, training sessions, and best practice documentation✅ What Success Looks LikeCustomers achieve measurable results and actively advocate for Omnilex. Retention and engagement remain high because users feel supported, understood, and consistently see value.🌟 Who You Are3+ years of experience in Customer Success or Key Account ManagementStrong communication and relationship-building skills, with empathy for customer needsStructured, proactive, and comfortable managing multiple clients at onceAnalytical approach with the ability to translate feedback into actionable insightsFluent in German and English, both spoken and written🤝 Why Join OmnilexPlay a central role in the foundation of Omnilex’ customer success and retentionWork closely with product and sales to shape the full customer journeyEnjoy autonomy, flexibility, and the trust to run operations your wayCompetitive compensation