Customer Success & Operations

Yopeso has been developing a diverse range of software products, from large-scale applications to smaller solutions, for 20 years. With a growing team of over 300 employees across five locations, we are dedicated to fostering a culture of growth, transparency, and professionalism.At Yopeso, we value authenticity, curiosity, and ambition. These values drive us to build strong connections within our community and with our partners, ensuring trust, integrity, and transparency in all our business practices. We strive to maintain the highest professional standards and continuously challenge ourselves to develop high-quality, high-performance, and secure software solutions.Our approach is rooted in efficient collaboration among passionate professionals working in agile teams. Guided by curiosity and ambition, we strive to create products that are meaningful and impactful, while remaining true to our authentic selves.What we offer:Competitive remunerationRemote work24 days off per year and floating daysPrivate clinic health services Regina Maria Medical InsuranceFlexible benefits through Up multibenefits platformReferral bonus schemeTeam events, online or at the officeTraining and development opportunities with allocated budgetProfessional CertificationsKnowledge sharing contextWe are looking for a self-starter with strong ownership and a startup mindset - someone who can confidently operate between Customer Support and Account Management. You will be the strategic, trusted partner for our customers: guiding them through onboarding, translating complex data into actionable insights, identifying growth opportunities, and ensuring they get maximum value from our platform. This is not just a support role - you will lead, influence process and product decisions, and help shape how customers experience our platform.Key ResponsibilitiesCustomer SuccessRespond to customer inquiries via chat, email, or tickets in a clear, empathetic, and timely way.Help customers navigate the platform, troubleshoot issues, and understand new features.Collaborate with internal teams to resolve customer challenges quickly and effectively.Support new customers through onboarding and training sessions to help them start strong.Build lasting relationships by checking in regularly and ensuring they’re getting real value from the product.Track customer engagement and reach out proactively if someone might need extra help or encouragement.Share customer feedback with the product and marketing teams to improve the overall experience.Customer OperationsUpdate our documentation and FAQs to make it easier for customers to find answers on their own.Review and refine tools for tracking customer communications.Review and refine the customer interaction workflows.Make updates to our website to reflect product and strategy updates.Maintain communications with external vendors.Get involved in marketing initiatives.Requirements3–5+ years in Customer Success, Operations, or Account-facing rolesExcellent English - both written and verbal Experience working with analytics dashboards and interpreting insightsA self starter, able to prioritize, plan, and follow through independentlyComfort working in a fast-moving startup environmentStrong communication, empathy, and relationship-building abilityAbility to handle multiple tasks and stakeholders with structure and accountabilityFlexibility to occasionally work U.S.-aligned hoursNice to HaveExperience in SaaS or other software productsFamiliarity with productivity or engineering, or analytics toolsFamiliarity with data-intensive productsKnowledge of CRM or customer lifecycle systems (HubSpot, Zendesk, etc.)