Customer Success Rep II

Job DescriptionAs a Customer Success Rep II here at Honeywell, you will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with our products and services. You will act as the main point of contact for customers, addressing their inquiries, concerns, and escalations. Additionally, you will collaborate with cross-functional teams to drive customer onboarding, adoption, and upsell opportunities.In this role, you will impact customer satisfaction and retention, ultimately driving revenue growth. Your ability to identify upsell opportunities and provide valuable insights will also help shape the company's product and service offerings, leading to continuous improvement and innovation.ResponsibilitiesKey ResponsibilitiesServe as the primary point of contact for assigned customers, building strong relationships and understanding their needsProactively identify opportunities for growth and drive customer retentionProvide exceptional support and resolve customer issues in a timely mannerCollaborate with crossfunctional teams to deliver valueadded solutions and ensure customer successConduct regular business reviews with customers to assess satisfaction and identify areas for improvementQualificationsYOU MUST HAVEMinimum of 2 years of experience in customer success or account managementProven track record of building and maintaining strong customer relationshipsExperience working with CRM software and customer success toolsWE VALUEBachelor's degree in Business Administration, Marketing, Life Science, Engineering or a related fieldPassion for customer success and satisfactionAbility to work independently and as part of a teamStrong leadership and mentoring skillsProactive and results-oriented mindsetContinuous learning and adaptabilityAbout UsHoneywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.