Customer Success Representative

We are seeking a disciplined team player who is tactful, warm, and solution oriented. This is a hands-on role where you will be responsible for delivering excellent service to assigned accounts and maintaining regular, meaningful engagement throughout the sales cycle. Primary Responsibilities:Handle both inbound and outbound calls related to customer inquiries and sales opportunities via phone and email, providing clear explanations of products and services, key benefits, and professional, timely support.Monitor deadlines, risks, and changes, coordinating with cross-functional teams and stakeholders (customers, senior leadership, colleagues, etc.) to ensure successful outcomes and high customer satisfaction.Accurately document customer interactions, orders, quotes, returns, and feedback in the CRM/ERP system to maintain transparency, organization, and accountability.Manage leads, identify upselling opportunities, and grow accounts throughout the sales cycle through proactive outbound communication, maintaining consistent engagement and follow-up to drive enrollments and renewals.Meet and exceed key performance metrics such as response time, conversion rates, and customer satisfaction, while contributing valuable insights to improve processes and enhance the overall client experience.Requirements:Candidates must be Panamanian citizens or hold a valid work permit for employment in PanamaMinimum Educational requirement of a high school diploma or equivalentAdvanced-Level English language skillsCustomer-centric mindset with a passion for helping othersOver one year of proven sales experience, demonstrating a successful track record.Excellent phone and verbal communication skills, coupled with active listening abilities.BenefitsAt Insignia, we value our team members and strive to create a supportive work environment. Here are some of the benefits you can expect:Attendance Incentives: We offer a monthly attendance bonus for those who consistently maintain excellent attendance and punctuality.Health and Life Insurance: Eligible employees receive private health and life insurance coverage after completing their initial probationary period.Parking Assistance: If you require parking and have a vehicle, we provide partial assistance with parking costs.Referral Program: We encourage you to refer qualified candidates to join our team and offer referral bonuses.Monthly Activities: We believe in fostering a sense of community and well-being. Our team enjoys various monthly activities.Discounts: You will enjoy exclusive discounts at various stores, gyms, restaurants, optical stores, and more.Free Mental Health Assistance: We prioritize your well-being, with two onsite psychologists available to support you, whether you need someone to talk to or professional guidance, our dedicated team is here to help you thrive both personally and professionally.Doctor OnSite: We have an on-site doctor available to provide medical assistance whenever you need it. Whether it's a routine check-up or urgent care, our dedicated medical professional is here to ensure you stay healthy and supported.