Customer Success Specialist

Customer Success-focused role owning onboarding, adoption, retention, and expansion for key accounts while partnering cross-functionally to deliver measurable value.About bluworksbluworks is a venture-backed HR technology startup revolutionizing how businesses manage their workforce. We are growing and hiring a Customer-focused Senior Customer Success Specialist to drive adoption, retention, and revenue expansion.Role overviewAct as a trusted advisor for our customers. Lead value-based conversations, guide onboarding and solution configuration, and ensure outcomes that grow accounts over time.Key responsibilities- Serve as the main point of contact for accounts, nurturing long-term relationships and ensuring success- Lead onboarding and implementations: manage plans, guide configuration, and coordinate integrations or data migrations- Proactively monitor account health; use data to anticipate risks, address concerns, and recommend optimization strategies- Advocate for customer needs by capturing feedback and partnering with Product, Sales, and Support to drive improvements- Create and deliver customer training, documentation, and webinars for new feature rollouts and ongoing engagement- Identify expansion opportunities (upsell and cross-sell) that align with customer value and support sales goals- Refine customer-facing processes, suggest workflow improvements, and contribute to internal enablement and system optimizationRequirements- Bachelor’s degree in Business, HR, or a related field- 3+ years of experience in SaaS Customer Success or consultative software sales, ideally in HR tech or B2B platforms- Proven project management and relationship-building skills across enterprise and SMB customers- Data-driven mindset; adept at leveraging account health metrics for outreach, retention, and expansion- Excellent communication and presentation abilities with a proactive, collaborative approach- Proficiency with CRM tools and customer success platforms