Customer Success Specialist (English or French)

Customer Success Specialist | Fluent English Speaker | French is a plus! | Cairo (Hybrid)Are you the kind of person who loves turning customers into long-term success stories? 🌟We’re looking for a Customer Success Specialist who’s fluent in English, data-driven, and passionate about helping clients grow with us!What You’ll DoBuild strong, healthy relationships with clients and act as their main point of contact.Drive customer satisfaction, retention, and expansion through proactive engagement.Upsell and cross-sell solutions to help customers achieve more with our products.Analyze customer usage vs. purchases and suggest ways to maximize ROI.Conduct regular check-ins and business reviews to ensure long-term success.Collaborate closely with Sales, Product, and Engineering teams to remove roadblocks and enhance client experience.Share customer success stories and best practices internally to inspire improvement.What You’ll Bring1–3 years of experience in Customer Success, Account Management, or Sales (preferably in tech).Proven track record in managing client accounts and growing relationships.Fluent English (verbal & written) — confident with C-level discussions.Experience using CRM tools.Strong organization, attention to detail, and the ability to multitask in a fast-paced environment.A people-first mindset with a focus on results and relationship-building.Why You’ll Love It HereInternational company with 1500+ employees across 5 global locations 🌍Hybrid work model 💻Supportive, dynamic, and fun culture 🎉Continuous learning, growth, and career advancement 🚀Competitive package & performance-based bonuses 💰