Customer Success Specialist (full-time or part-time)

At Clevry, we’re on a mission to transform how the world hires. As the global skills-first hiring platform, we combine science, technology, and consultancy to help organizations attract, assess, and hire based on skills - not just CVs.We’re hiring a Customer Success Specialist(s) to help our SME customers get maximum value from Clevry.Your roleYou will own client onboarding, training and assessment support and contract renewals in SME client segment. You’ll run our support experience day to day, including chatbot training and knowledge base content. You will get to work closely with our platform clients across different industries and regions.What you’ll doOnboard and support customers through customer lifecycle by delivering trainings, standard support/assessment servicesOperate our support channel according to SLAs and update/maintain Clevry Knowledge Base and chatbot content libraryRun review and renewal calls with SME customersDrive adoption and measurable outcomes, monitor health, usage and intervene early to de‑risk churnIdentify upsell/referral signals and hand qualified opportunities to SalesCapture testimonials and share product feedback internallyWhat you’ll bring1–3 years in B2B customer-facing roles (Success/Support/Implementation)Assessment and psychology exposureFull working proficiency in English (Finnish and Swedish are considered as advantage)Client-centric communication and problem-solvingProcess discipline, empathy and a bias to actionComfort with commercial talk, analytics and dashboardsBasic Excel and CRM skillsWith Clevry you to get to be part of a fast-growing company with global ambitions, and work with a unique mix of SaaS, psychometrics, consultancy, and RPO services. Join us and help shape how the world hires - with real impact on clients and candidates.How to applyYou can be located in any of Clevry offices, which are Helsinki, Stockholm and Brighton. We also consider both full-time and part-time roles depending on your preference. We at Clevry know that soft skills are equally as important as hard skills. Hence, the application consists of submitting your CV, answering a few short questions as well as completing some of Clevry’s assessments. We’ll explore your results during the interviews. We will review applications as they come, so apply now.