Customer Success Specialist

Customer Success Specialist (Paternity Leave Contract)HR Ai tech company | Sydney HQ | Hybrid | Urgent HireOur client is a HR Ai tech company, and they are reinventing the way organisations hire and engage talent. We are looking for an experienced Customer Success Specialist to join the company on a maternity leave contract. If you have a passion for tech and Ai solutions and love solving problems, building relationships, and working with world-class technology we’d love to hear from you.About the RoleAs a Customer Success Specialist, you’ll be the heartbeat of our client experience. You will work closely with our enterprise customers, helping them implement, optimise, and get the AI recruiting platform. You’ll build lasting partnerships, drive adoption, and ensure every interaction adds value.What you will be doingOwn relationships with key enterprise clients and serve as their trusted advisorLead onboarding, training, and implementation of Ai HR/Recruitment solutionsPartner with product and tech teams to deliver seamless customer outcomesMonitor usage, anticipate needs, and proactively drive engagementTroubleshoot challenges and identify opportunities for growth and efficiencyWhat You BringProven experience in Customer Success, Account Management, or SaaS support (ideally in HR Tech or Talent Acquisition solutions)Exceptional communication and relationship-building skillsAbility to translate complex ideas into clear, actionable insightsTech-savvy and comfortable with modern software toolsA self-starter mindset with the ability to thrive in a fast-moving, dynamic teamThe DetailsContract: Maternity Leave (approx. 9–12 months)Location: Sydney HQ | Hybrid (2–3 days in office)Start: ASAP – Urgent recruitmentOffering $110K + super (paid annual holiday and public holidays)Why Join?Work with cutting-edge AI and HR technologyJoin a passionate, collaborative global team that loves to innovateFlexible hybrid environment with real autonomy (50% in the office)A company culture that celebrates curiosity, creativity, and customer successHow to apply:Ready to explore this exciting opportunity? Click Apply Now to submit your resume.For a confidential chat, please call/text Toni on 0429 841 882 and we’ll return your call promptly.