Customer Success & Support Agent

About XeopleAt Xeople, we don’t just make "rec tech" - we power the people who power Australia’s workforce. From healthcare heroes to hospitality teams, from classrooms to community care, our products - Entire OnHire and XeopleRecruit - drive staffing agencies and keep industries moving.Headquartered in Seaford (Vic), we’re a fast-growing, Australian-owned tech company with a big vision: to make workforce management simpler, smarter, and more human.The Role:We’re not just after someone to “answer support tickets.” We’re looking for a Customer Success & Support Agent who’s ready to champion the client experience every single day. This role is about problem-solving, building relationships, and ensuring clients get the most out of Entire OnHire & XeopleRecruit. Have your mornings free, this role covers afternoon & early evening 12:30-20:30 (Mon-Fri)Our Support Squad are the trusted first point of contact when clients need help - guiding them with confidence, cutting through complexity, and ensuring they walk away feeling supported and empowered. It’s about more than fixing issues - it’s about helping clients succeed.What you'll do:Work across afternoon/evening shift (approx 12:30-20:30 Aust East)Own client support interactions from first contact through resolution.Diagnose problems quickly and deliver clear, practical solutions.Translate complex software functionality into simple, client-friendly guidance.Spot recurring issues and work with the product team to improve the platform.Build trust by being proactive, reliable, and solution-focused.Ensure every client walks away thinking: “That was easy. They’ve got my back.”What you'll bring:Experience in customer success & support, SaaS, or tech-driven service environments.Strong communication skills - clear, calm, and confident.Problem-solving mindset: you don’t just fix symptoms, you get to the root.Patience and empathy - you know tech can be stressful, and you make it simple.A customer-first approach: you measure your success by client satisfaction.Background in staffing, SaaS, or workforce management (a bonus, not essential).So why join Xeople?💡 Impact: You’ll be the voice of Xeople to our clients, directly shaping their daily experience.🌱 Growth: Develop deep SaaS expertise and carve a career path in support, success, or beyond.👥 Culture: We live by “Leadership Without Title” – everyone has the power to step up, innovate, and make a difference.🌍 Purpose: Work with industries that matter – supporting the people who keep Australia working.🏖️ Location: Hybrid – based in our Seaford HQ, with Hybrid WFH options too.