Customer Success Team Indirect (Account Manager)

ResponsibilitiesYou'll be managing accounts for our Customer Success Team Indirect (CSTI); responsible for our existing partner's customer subscription renewals, retention & satisfaction. You'll be handling your own portfolio within the Indonesia region (ranging from a small independent store to a large scale manufacturing company etc.) using Odoo as a software solution for their business processes. The companies you'll be in touch with are resellers ('Official Partners') of Odoo. Your job will be to analyse and detect existing pain points in the management software of your customers and provide or up-sell Odoo solutions to improve their efficiency and to ensure a smooth collaboration between all parties involved.You'll be working in a small, fun and young team with a 'play hard, work hard' mindset.Your responsibilities include:Contacting and developing resellers of OdooActing as the key interface between the customer and all relevant divisionsBuild long term relationships with Odoo partners (growth)Excel in transversal sales & product demonstrationMain focus is 80% on sales (renewals & up-sell opportunities)Must have:Min. Bachelor degree or higherFluent in Bahasa Indonesia and EnglishYou are an excellent communicator, you like to negotiate and to achieve targetsStrong knowledge in ERP, business management software and the whole tech industryProactive & sales-driven mindsetOrganized way of working and a problem solverNice to have:1 - 3 years of experience in sales and/or account managementImmediate availabilityFarmer attitudeValuesYou are able to work in a fast-paced start-up environment with a hands-on attitudeYou are open-minded and can react to change with agilityYou are a quick and autonomous learnerYou have an entrepreneur mindset and are not afraid to take appropriate initiativesWilling to contribute to great company culture