Customer Success Team Lead - Italy

About BizAwayHere at BizAway, we Deliver the Future of Travel. 😎We are a solid international company with strong ambitions and great expertise. With a focus onsustainability 🌱, on a daily basis we support companies enabling them to improve their travelmanagement through our constantly evolving services and solutions, always characterized by ourtech attitude and smart and innovative processes. 🚀We know that success comes from People and deserves to be recognized.👫Proactivity andReliability, Kindful collaboration and communication are the core values of our Solution Culture.If you like challenges and would love to be part of one of the fastest growing B2B scale-up thenBizAway is the company you have been looking for. 🤩We are looking forWe are looking for a driven and enthusiastic Customer Success Team Lead for the Italian market (m/f/d), based in Milan, who desires to contribute to the growth and success of our Customer Success team.Your role in BizAwayAs a Team Lead, you will lead a team of 6–8 Customer Success Executives.Your Main Responsibilities Will BeLead, coach, and inspire your team of CSEs, supporting their personal and professional growthOversee the customer journey delivered by your team, from onboarding to adoption, renewals, and expansion; ensuring clients maximize value from BizAwayDrive commercial success by supporting upselling, cross-selling, and contract renegotiationsMonitor client health and team performance using dashboards, KPIs, and SalesforceAnticipate renewal risks, design mitigation plans, and secure contract renewalsCollaborate with Support, Service, and Product teams to ensure a seamless client experienceYour basic qualificationsYou have proven experience leading a team (ideally in Customer Success, Account Management, or Sales)You have a strong understanding of the customer lifecycle: onboarding, adoption, renewals, and growthYou are commercially minded with experience in upselling and contract negotiationsYou are confident using CRM tools (Salesforce preferred) and dashboards to track KPIsYou have excellent leadership, communication, and interpersonal skillsYou are fluent in Italian and English (written and spokenWe are also interested inPrevious experience in Travel Tech, SaaS, or the travel industry.Experience working in fast-paced scale-up environment.Our offer📄 Contract type: Permanent🕓 Working hours: Full-time – 40h/week, from Monday to Friday🏠 Hybrid: Smart Working Policy (2 days remotely and 3 in the office) and great offices in Europe💰 Salary: Starting from level from 2nd level and above, with a salary range of 32K to 42K, in accordance with the National Collective Agreement for the Commerce sector (CCNL Commercio)💼 Equity in the company (stock options plan)✈️ A seat on a scale-up with skyrocketing growth📈 Development of your entrepreneurial spirit, having the chance to implement a real-impact business decision🌍Multicultural and international team🙌Collaborative and smart environment to work and learn🍻Free coffee to kick-start your day and free beers to celebrate togetherThe company ensures equal employment opportunities and pay transparency for all individuals, in compliance with Article 3 of the Italian Constitution, Legislative Decree 198/2006 (Equal Opportunities Code), Law 162/2021, EU Directive 2006/54/EC, and the more recent EU Directive 2023/970 on pay transparency. The selection process is open without any discrimination based on gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Article 13 of EU Regulation 2016/679 (GDPR) and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.