Customer Support Advisor

About Us:At Dabster, we specialize in connecting exceptional talent with leading global companies. We are currently seeking a Customer Support Advisor (Daily Bank/Banking Operations) to join our client’s dynamic team in Berlin, Germany (Hybrid). Backed by one of the world’s leading financial service providers, our client is shaping the future of digital retail banking with innovative products and services.Who You Will Work With:Our client is a globally recognized technology company delivering IT services, consulting, and business solutions. They partner with leading organizations worldwide to drive digital transformation, leveraging innovation and deep industry expertise to solve complex business challenge.Job Description:As a Customer Service Representative within our Daily Banking team, you will play a central role in supporting our customers. As the first point of contact, you focus on addressing concerns from various channels and ensure a positive customer experience. We firmly believe that personalized customer experiences are at the heart of our actions. Therefore, we are looking for curious, honest, and passionate individuals who are motivated to contribute and further develop their skills in customer service. Job responsibilities: Serve as the first point of contact, assisting our customers and helping them resolve their concerns. Address general inquiries or provide support with our digital services, acting as a reliable contact with care. Ensure a highly satisfactory and build close relationships with our customers through your commitment. Contribute to shaping the future of banking and actively support the growth of the company. Required qualifications, capabilities, and skills: Prioritize people by collaborating with both customers and colleagues in a partnership-oriented manner. Demonstrate a strong service mindset and an affinity for digital service offerings. Fluency in German both spoken and written, along with solid English skills. Value and contribute to a positive work environment. Embrace continuous development, view change as an opportunity, and actively participate in shaping it. Preferred qualifications, capabilities and skills Experience in customer service in financial industry As a Customer Service Advisor - Backoffice (all genders) in our Banking Operations Customer Service department, you will help us effectively manage customer enquiries and create an exceptional customer experience. Job responsibilities Manage customer data and accounts, carrying out payment transactions, bookings and other complex back office tasks Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments Create a unique customer experience that is fair, consistent and transparent and ensure exceptional customer service at all times, both by phone and in writing Adhere to banking regulations and guidelines Required qualifications, capabilities and skills Experience in the back office of a financial institution in the German-speaking market. Completed banking apprenticeship or a comparable education with relevant professional experience Fluent written and spoken German Excellent written and spoken communication skills Team player with a strong customer focus and willingness to provide service Knowledge of the relevant regulatory requirements Strong problem-solving skills and ability to handle conflicts How to ApplyApply by submitting your resume today, showcasing your relevant experience and passion for the position via LinkedIn Easy Apply or directly to james.a@dabster.net.