Customer Support Advisor (Swedish speakers) | Delivery Services

Are you fluent in Swedish and passionate about creating smooth customer experiences?Join our client's international team in Greece and support one of the world's top delivery platforms - helping millions of users get their favorite meals, groceries, and essentials delivered with just a few taps!You'll be part of a fast-paced, customer-focused environment where your empathy, communication, and problem-solving skills will make a real difference. From assisting restaurant partners to ensuring timely deliveries for customers, you'll be at the heart of every successful order - all while working remotely in Greece.Daily responsibilities:Handle inbound communication (calls, chats, and tickets) from restaurant partners and customersResolve issues related to orders, payments, deliveries, and platform useDeliver empathetic and professional support across all service channelsFollow quality and response guidelines to ensure consistent serviceEscalate complex cases when necessary and ensure proper follow-upSupport ad-hoc operational tasks as requested by the projectRequirementsFluency in Swedish (spoken and written)Good command of English for internal communicationPrevious customer service experience is a plus, but not requiredExcellent communication and typing skillsAbility to multitask and navigate between digital platformsWillingness to work in rotational shiftsAbility to relocate to GreeceBenefitsCompetitive gross monthly salary14 salaries per yearRemote work anywhere in GreeceRelocation package offered for abroad candidates (flight tickets to Greece and 2 weeks of free accommodation)Monthly performance bonusesFull healthcare packagePaid training and career development opportunitiesWork in a multicultural environmentLong-term career opportunities with a global brand