Sofia Stars is growing tremendously, and we continue to conquer new countries!We're looking for an Arabic & English-speaking Customer Support Agent to join our team and contribute to the continued success of our products. 🛠️ Responsibilities: 📨 Providing support in Arabic via email and live chat🔍 Processing with great attention to detail and content💡 Identifying clients' needs and proactively proposing solutions🤝 Focusing on customer expectations and satisfaction🧩 Working closely with our team to improve and establish essential processes🧾 Qualifications:
🌐 Proficiency in Arabic and English, both written and spoken🚀 Proactive attitude with strong support or sales skills🗣️ Excellent communication and negotiation abilities🧠 Sharp attention to detail📞 Previous experience as a support agent is a plus🎯 Why Sofia Stars?📝 Official employment & full medical insurance (including in-patient, out-patient, maternity, dental, and annual check-ups)💰 Competitive salary and attractive bonus scheme🌍 Work in a dynamic international company🎂 Birthday celebration gift📈 Career and professional growth opportunities🏋️ ♂️ Sportscard (Multisport) - partially covered + team-building activities☀️ Sunny, spacious office💍 Wedding gift👶 Gift for newborns🌴 20 working days of annual vacation, maternity leave support🍽️ Food vouchers, breakfast, fruits, and snacks in the office
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
