Customer Support Agent

About UsAt TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.What You’ll DoConnect with customers via chat, email, or phone to answer questions and resolve issuesAssist with everything from product inquiries to order tracking and returnsDeliver kind, clear, and helpful responses that leave a positive impressionStay up-to-date with product knowledge and support practices to consistently offer high-quality serviceWhat We OfferCompetitive pay with annual performance-based increasesPaid time off so you can take care of yourselfComprehensive health and dental insurance or a monthly health stipend to keep you feeling your bestHoliday bonuses to show appreciation for your hard workA fully remote work setup — no commuting, everOpportunities for growth and advancement as we continue to expandWhat We’re Looking ForExcellent English communication skills (both written and spoken)At least 1 year of online/remote customer service experience (especially in e-commerce or remote support)Experience with platforms like Zendesk, Gorgias, or Shopify is a plus or an advantagePatient, empathetic, and responsible problem-solverEnjoys being part of a team and takes pride in a job well doneWhat You’ll Need To Work From HomeYour own computer or laptop (i5 processor or equivalent preferred)A reliable internet connection (minimum of 15 Mbps upload/download speed)Use Application Code: CSREADY TO JOIN US?If you're passionate about making someone’s day better and want to be part of a supportive, remote-first team, we’d love to hear from you. Apply now and let’s grow together!