Customer Support Associate (6 Month Fixed-Term Contract – Potential to Extend)

Location: Fully remoteCompensation : ZAR 15000 - ZAR 21600 per monthEmployment Type: Full-time (FTC), 40 hours/week (may include Saturdays and UK bank holidays)The Opportunity Obesity is a pressing global challenge, costing the UK alone approximately £9 billion annually, primarily through preventable diseases like type 2 diabetes. Our client is tackling this issue head-on, empowering individuals to improve their health through innovative digital habit-change programmes.About the CompanyPositively impacted over 250,000 individuals.Highly rated, with thousands of excellent customer reviews.Rapidly growing and financially sustainable.NHS-commissioned and approved by leading health insurers.Focuses on digital delivery of lifestyle improvement and weight-loss programmes.At the heart of everything they do are their core values:Get Stuff Done – take initiative, move fast, and deliver results.Do the Right Thing – always act with integrity and compassion.Let the Data Guide Us – make informed decisions that drive better outcomes.Raise the Bar – continually strive for excellence.Embrace Transparency – communicate openly and honestly.Enjoy the Ride – bring positivity and energy to every challenge.Role OverviewOur client seeks a proactive Customer Support Associate passionate about delivering exceptional service to support users on their wellness journeys. Key responsibilities include:Providing prompt, empathetic support via email and phone.Efficiently addressing and resolving customer queries.Exceeding customer expectations to maintain high satisfaction rates.Managing customer complaints with sensitivity, escalating when necessary.This dynamic role involves engaging with diverse individuals, gaining deep insights into the digital health programme, and contributing positively to user experiences.This is a 6-month fixed-term contract with potential to extend, offering the opportunity to make a meaningful impact in a growing, mission-driven organisation.Ideal CandidateHighly organised and thrives in a fast-paced environment.Target-driven, with a commitment to continuous improvement.Excellent communication skills, particularly in email and telephone interactions.Empathetic and capable of handling sensitive conversations effectively.Quick learner, adaptable to evolving processes.BenefitsMake a real, measurable difference in public health.Join a collaborative team of passionate and supportive colleagues.25 days annual leave plus UK bank holidays.Work remotely while contributing to a mission that truly matters.Culture FitThe team is built around people who are:Positive & optimisticPassionate & enthusiasticProactive & fast learningCurious, coachable, and self-reflectiveStraight-talking (no BS) yet humble and vulnerableMature, tenacious, and eager to growIf that sounds like you - you’ll fit right in.