Customer Support Consultant (Norwegian Speaking)

Aceve is in business to back the builders of society. We are the SaaS powerhouse, built by engineers, developers, salespeople, administrators, marketeers, controllers, and much more. With over 500 employees, more than 950 million SEK in revenue and extensive experience in the field, we combine tradition and tech to provide a pioneering platform that helps our customers to achieve more. You’re the kind of person who thrives on keeping things organised, picks up new tools in a flash, and sees every challenge as a chance to find a smart solution. If clear communication and top-notch service make you tick, this could be your next great move!What will you do? At Aceve, we’re on a mission to back the builders of society , the companies shaping our homes, cities, and infrastructure. We help businesses in construction, crafts, and installation do what they do best by giving them smart, easy-to-use digital tools that simplify their everyday work.As our Customer Support Consultant, you’ll be the friendly face (and voice) our customers rely on. You’ll help them get the most out of our SaaS platform, solve challenges quickly, and make sure their experience with Aceve is smooth, efficient, and genuinely supportive.You’ll join a tight-knit team that collaborates closely, learns from each other, and enjoys tackling new challenges together. We value curiosity, clear communication, and the drive to make a difference for the people who build the world around us.Provide responsive, high-quality support to new and existing clients, ensuring a positive experience with our products and servicesDeliver technical assistance to users Train customers on how to use our platform and its features to help them get the most value from our solutionsRespond promptly and professionally to customer inquiries via email, chat, and phoneManage customer interactions and track support cases using email, phone, and various online toolsQualifications & SkillsFluency in Norwegian, Danish, and English, both written and spoken; proficiency in an additional Nordic language is an advantageExperience using Zendesk or similar customer support platforms is a plusService-minded, efficient, and proactive in your approach to customer interactionsDetail-oriented and structured, with a strong focus on customer satisfactionFamiliarity with finance, management, ERP, or other business systemsGenuine interest in customer support and problem-solvingPrevious experience in a customer service or support roleCollaborative team player who can also work independently and take initiativeNot ticking every box? No worries! We value potential and drive, so apply anyway or connect with us- you might be just what we're looking for in our growing organisation! Join Aceve and take your expertise to the next level, together we are redefining what’s possible in craft and construction solutions!Aceve is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our selection process is conducted continuously and without discrimination, ensuring an equal opportunity for all candidates.Aceve is in business to back the builders of society. With over 500 employees, 100 million € in revenue and extensive experience in the field, we combine tradition and tech to provide a pioneering platform that helps our customers to achieve more.