Customer Support – Emails & Chat – Morning Shift(Gulberg)

Location: Gulberg, Lahore (On-site)Shift: 9:00 AM – 5:00 PMJob Type: Full-timeAbout the Role:We are looking for dedicated Customer Support Executives with proven e-commerce experience to provide high-quality support for our B2B clients. You will manage customer inquiries via email and chat, follow SOPs, and contribute to improving customer satisfaction and retention.Key Responsibilities:Respond to customer inquiries with professionalism, accuracy, and empathyResolve order, billing, and product-related issues using internal tools and SOPsMeet defined KPIs: response time, quality benchmarks, and CSAT scoresDocument customer interactions accurately and escalate issues when neededIdentify recurring issues and suggest process improvementsRequirements:Excellent English communication (spoken & written)Proven customer service experience, preferably in e-commerceExperience with Shopify or technical support is a plusStrong problem-solving skills, attention to detail, and reliabilityTraining & Assessment:Paid training (6 days/week)Meet quality standards and KPIs within 30 daysRe-training and re-test provided if initial assessment is not passedFailure to meet standards may result in non-confirmation of employmentPerks:Weekends offMorning shift (9:00 AM – 5:00 PM)How to Apply:Send your updated CV to: hrtaiba441@gmail.com or WhatsApp +92 300 7449588Only serious candidates should apply and will be contacted.Job Type: Full-timeWork Location: In person