Customer Support Engineer

Applova is a rapidly growing tech company that allows restaurants to take their business mobile with a customized order-ahead app, web ordering and self-ordering kiosks. This revolutionary mobile store app allows restaurants to be visible to customers at all times, stand out from the competition and cultivate customer loyalty. Not only can the solution be a stand-alone app, but also an all-in-one hardware/software point-of-sale kiosk that allows business to process more orders in less time and integrates with all of the top payment integration partners.At Applova we are looking for a Customer Support Engineer to join our team to drive customers onboarding, troubleshoot, answer customer queries and ensure customer satisfaction.  ResponsibilitiesTroubleshoot and resolve customer queriesHelp customer to have a smooth onboarding experience to ApplovaCarefully set up the menu’s of customers in the systemRespond in a timely manner to customer support requests via Email and callsCoordinate with the team to provide the support needed by customersDesired skills and experienceExcellent  English communication skillsGood analytical skillsEfficient Data Entry skillsSufficient business acumen and exceptional customer service approachCapability to understand technology and help troubleshoot issuesA minimum of 2 years experience in Customer Support Selected candidates will work on US work hours and can expect an attractive remunerationpackage with other corporate fringe benefits.Please submit your CV to careers+csups@applova.io and quote “Customer Support Engineer” in the subject line.