Customer Support Engineer

About Designmodo and Our TeamDesignmodo is a startup that creates products to help businesses grow online. Our flagship product, Postcards, is an advanced email template builder with a rapidly growing customer base.Postcards stands out as the most sophisticated tool for building email templates online, offering precise customization options while maintaining modern, stylish designs.You can learn more about our mission, team, and values on our About page.What We’re Looking ForAs a Customer Support Specialist, you’ll play a key role in supporting Postcards users. Your responsibilities will include:Assisting users with technical issues and guiding them to make the most of our product.Resolving customer inquiries with patience and empathy, ensuring a positive experience even in challenging situations.Contributing to and expanding the knowledge base to empower users with self-service resources.Skills and QualificationsRequired:Ability to read and debug HTML code.Design experience, with knowledge of Figma.Excellent written and spoken English communication skills.Empathy and strong interpersonal skills to handle customer interactions professionally and positively.Optional but a Plus:Understanding the differences in how emails are rendered across clients, such as Outlook and Gmail.Basic programming skills or experience working with the command shell.Perks and BenefitsWork remotely from anywhere.Monthly payment in USD.Opportunity to grow and develop within a dynamic startup team.How to ApplyFill out a form here https://gv1m8fvrgg1.typeform.com/to/mbYEy7Jh to start the application process.