Customer Support Executive

We are looking for a Customer Support Executive to provide exceptional service and support to our customers. You’ll be the first point of contact for inquiries, troubleshooting, and customer satisfaction — ensuring every interaction reflects our commitment to quality and care.This role is perfect for someone who communicates clearly, enjoys problem-solving, and takes pride in helping others.Key ResponsibilitiesRespond promptly to customer inquiries via chat, email, or phone.Resolve customer issues efficiently while maintaining a positive and professional attitude.Record and manage support requests in CRM tools (e.g., Zendesk, Freshdesk, HubSpot).Escalate complex issues to the technical or operations team as needed.Maintain up-to-date knowledge of products, policies, and procedures.Identify recurring issues and suggest process improvements.Collect and document customer feedback to help improve products and service quality.Required QualificationsBachelor’s degree in any discipline.1+ years of experience in customer support, helpdesk, or client service (freshers with strong communication skills are also encouraged to apply).Excellent written and verbal communication skills in English.Strong problem-solving and interpersonal skills.Comfort using CRM or ticketing software (training provided if needed).Ability to multitask and stay organized under pressure.