Customer Support Executive

Key Responsibilities:● Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses.● Assist customers with product information, services, and troubleshooting.● Maintain a deep understanding of Biotecnika’s offerings to provide high-quality support.● Address customer complaints professionally, ensuring quick and effective resolution.● Work closely with internal teams (Sales, Marketing, and Technical) to improve customer experience.● Maintain detailed records of customer interactions and feedback using CRM tools.● Follow up with customers to ensure satisfaction and build long-term relationships.● Support sales and marketing initiatives by providing insights from customer interactions.● Stay updated on industry trends and Biotecnika’s latest services and offerings.● Should be proficient in handling common technical issues in Google Chrome and Windows PC of the customer by taking remote sessions.Required Skills & Qualifications:● M.Tech, B.Tech, B.Com, M.Com and MBA.● 1-3 years of experience in customer support.● Excellent verbal and written communication skills.● Strong problem-solving and interpersonal skills.● Ability to multitask and manage time efficiently.● Proficiency in CRM software and customer support tools is a plus.● Customer-oriented mindset with a proactive approach to resolving issues.● Prior experience in handling B2B and B2C customer interactions.● Familiarity with industry regulations and compliance standards.● Experience in technical support or biotech-related customer service.Why Join Biotecnika?● Exciting Industry: Work at the forefront of biotechnology and life sciences.● Career Growth: Opportunities to develop your skills and grow within the organization.● Learning & Development: Continuous learning through training and workshops.● Supportive Work Culture: A dynamic, employee-friendly environment that values teamwork.● Networking Opportunities: Connect with leading professionals and experts in the industry.