Customer Support Executive (Entry Level/Freshers)

Company: Flick TVLocation: Remote (Work From Home)Shift Time: 1:00 PM – 11:00 PMCompensation: Fixed Salary with Performance-Based IncentivesAbout the RoleFlick TV is looking for motivated and customer-focused Customer Support Executives to join our growing team.In this role, you will assist users through text-based interactions, ensuring prompt, accurate, and professional responses. The position involves providing information, resolving queries, and maintaining a positive customer experience in every interaction.Key ResponsibilitiesRespond to customer queries promptly and accurately.Provide assistance with account support, basic troubleshooting, and general inquiries.Maintain a professional and friendly communication tone at all times.Document interactions and ensure proper follow-up on open issues.Adhere to company policies, performance metrics, and quality standards.RequirementsProficiency in Hindi (written).Excellent communication and problem-solving skills.Ability to manage multiple chats and prioritize effectively.Reliable internet connection and a working device.Willingness to work the 1 PM – 11 PM shift.Prior experience in customer service or chat-based roles is preferred.What We OfferCompetitive fixed salary with additional performance incentives.Remote work flexibility.Continuous training and professional growth opportunities.Recognition and rewards for high performance.How to ApplyIf you’re interested, please send your resume to souvik.saha@flicktv.in with the subject line: “Application – Customer Support Executive (Chat Process)”