Customer Support Executive

Customer Support ExecutiveExperience: 0–3 yearsCompensation: ₹6-9 (based on experience & performance)Location: Remote (PAN India)Employment Type: Full-timeRole OverviewWe are looking for a proactive and customer-focused Customer Support Executive to join our remote team. In this role, you will handle customer interactions across calls, email, and chat, ensuring timely resolution and a smooth customer experience.This position is ideal for someone who enjoys problem-solving, communicates clearly, and thrives in a fast-paced, dynamic environment.Key ResponsibilitiesManage customer interactions via phone, email, and chat in a professional and timely manner.Provide accurate and complete information about products and services.Resolve customer issues effectively and ensure satisfaction through follow-ups.Maintain and update customer information using CRM tools.Coordinate with internal teams (Sales, Operations, Technical Support) to resolve escalations.Identify opportunities to improve processes and enhance service quality.Achieve defined service metrics such as response time, accuracy, and customer satisfaction benchmarks.Required Skills & QualificationsBachelor’s degree in any discipline.0–3 years of experience in customer support, client servicing, or a related role.Excellent verbal and written communication skills.Strong problem-solving abilities, active listening skills, and a customer-first mindset.Ability to work independently, multitask, and perform under pressure in a remote setup.Good to HaveExperience in B2B or SaaS support environments.Knowledge of ticketing systems and live chat tools.Exposure to handling international customer interactions.What We OfferCompetitive salary: ₹6-9 LPA100% remote work — operate from anywhere in IndiaCollaborative, fast-paced, and growth-oriented work cultureContinuous learning opportunities and a clear path for career advancement