Customer Support Executive

Key Responsibilities:Promptly responding to clients and customer queries via email and social media channels.Immediately escalating serious complaints or issues that you are not equipped to deal with.Liaising with Operations to find the best solutions to customers’ issues.Identifying common problems and escalating them to Operations, along with possible suggestions for improvement, wherever possible.Maintaining a polite, helpful, and professional manner at all times.Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.Familiarizing yourself with new products and services as they are introduced.Respecting client confidentiality at all times.Key Requirements:Must possess at least Post-secondary education (Higher education). Fresh graduates are welcome to apply!Prefer practical experience with help desk software, such as Zendesk. Training will be provided.Preferably Executive specialized in Customer Service at e-commerce or related industry.The ability to respond appropriately under pressure.Sound judgement and excellent problem-solving skills.A positive attitude and the ability to build relationships with clients.The flexibility to work irregular hours, when required.Required language(s): VIETNAME & ENGLISH speaking and writing.