Customer Support Intern

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.Let’s build what’s next, together.What This Role Is All AboutKickstart your career with Infobip’s Customer Support Internship!Are you a final-year student (BA or MA) studying engineering, tech, applied sciences, or humane sciences? Do you love helping people and want to gain real work experience? Then this internship is for you!Starting February 2026, join us for 6 months and become part of a global team supporting a platform that reaches 70% of the world’s population.What You'll DoUse your communication skills to help customers solve technical problems — no deep tech knowledge needed!Learn how to troubleshoot and find solutions in a fast-paced global environmentWork alongside experts from different cultures and departments — grow your skills in tech and businessGet a mentor to guide you and boost your professional growthMake a real impact on customer experience and internal processesWhat Makes You a Strong FitFinal-year undergrad (BA or MA) in engineering, technology, applied sciences, or human sciencesStrong communication skills and a passion for helping peopleFluent in Croatian and EnglishAvailable full-time in Zagreb, Vodnjan, or Rijeka on a student contract(Bonus) Knowledge of Polish, French or Spanish language (others too)This is more than just an internship — it’s your chance to kick off a meaningful career in tech, gain confidence, and connect with a global community.👉 Interested? Apply now and start your journey with Infobip in February 2026!Internship timelineApplication deadline (4th of January)CV screening & Interview with Talent Acquisition (During December & January) Recruitment task (home assignments) (During December & January)Interview with Hiring team and selection process feedback (January)Start of internship program (February 9th)Orientation week in Zagreb Infobip campus (February 9th - 13th)Working with the mentor and within a team (February - August)End of the Internship program (August)What The Team Says About This PositionDuring my internship with the Customer Support team, I gained hands-on experience working with Infobip systems, including understanding SMS traffic, API requests and responses, webhooks, endpoints, as well as the operational dynamics of WhatsApp and Meta platforms. I would like to emphasize that whenever I encountered challenges beyond my current knowledge, I received strong support from my immediate team and the broader Customer Support department at Infobip.Neo Čikić - Customer Support Technician Why you'll love it hereOrientation week with all interns and a personalized onboarding plan.Mentor and team support.Being a part of a growing company in a growing industry – we challenge you not to grow!Work with people from all over the world. We put the “global” in globalization.Possibility to stay on after the internship, depending on your performance and business needs. Why choose internship at InfobipPaid internship programTravel allowance as per city of workFree lunchFree Snacks and BeveragesSocial EventsInternal TrainingsFree access to Udemy platformInternship welcome packageReferral BonusEquipmentOn-Site Amenities If you haven’t already, visit our landing page for more details, which you can find at the linkDiversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.Read more about our hiring process.