Customer Support Manager

Take your next career step with us as a Customer Support Manager at our brand-new location in Echt!You will be responsible for leading the Customer Support team for our Consumer Product division. We are currently in the early phase of onboarding new customers at this brand-new site, an exciting and challenging opportunity where you will have plenty of room to shape processes, build structure and make your mark.Most of the team is already in place; the further development is up to you. If you enjoy building and strengthening a team, optimizing workflows and laying the foundation for future success, this role is exactly what you are looking for.You will join a fun and dedicated team with short communication lines, close collaboration and a hands-on mentality that makes the work not only efficient but genuinely enjoyable. Become part of an innovative and dynamic organization where quality and performance are key drivers for success, and experience the world of international supply chain solutions first-hand.We’re on it! Are you on it? Our belief is that our company mindset should align with your personal mindset. Let’s see if we are a match. Do you dare to take the initiative, and do you always look for opportunities? Are you willing to commit & deliver to take responsibility for your job? Do you have the constant ambition to go that extra mile for your customers and colleagues? And are you a true team player, as we act as one team, one company? Four times ‘yes’? Then we are the right company for you!YOUR TASKS Ensuring the availability of staff, both quantitatively and qualitatively;Managing, coaching and supporting the supervisor in managing his team;Maintaining contacts with customers about bottlenecks and actions to be taken to solve them;Serve as an escalation point for internal and external stakeholders, such as customer, operations, Account Management, carriers and others;Identifying opportunities for expanding the services offered to existing customers;Work on improvements of processes for- and with your teams.YOUR PROFILE A completed Bachelor Degree, preferably in Logistics, Technical or Business Administration;Approximately 5 years experience, preferable in the logistics, medical or production industry, leading off and participating in projects;You are skilled in order management monitoring (inbound, outbound, transport);Ability and willingness to search out for and implement/realize own business improvements;Knowledge of products and services of the client (Supply Chain Management);Knowledge of the Service levels agreed with the client.WE OFFER Between €3.284 – €6.083,-, we top it off with 8% holiday allowance and discounted gym memberships;Performance bonus;25 paid vacation days, possibility to extend these to 28 vacation days;Option to purchase additional vacation days;Versatile working environment with creative freedom, flat hierarchies and an open corporate culture;Opportunity to accompany the development of one of the most modern logistics centers in Europe from the very beginning and to quickly take on responsibility;Very good development opportunities at a growing logistics location.