Customer Support Officer, Digital Health

The position of Customer Support Officer - Programmer exists within the Digital Health Service (DHS) of the Northern Sydney Local Health District. NSLHD delivers healthcare services in a challenging operating environment, this role works closely with the Senior Customer Support Partner of each site (including community), working collaboratively to ensure that the digital needs of organisation are met through timely customer service and education.Employment Type: Full Time Temporary until 12 August 2026 (with the possibility of ongoing employment)Position Classification: ProgrammerRemuneration: $1516.62- $ 1,055.38 per weekHours Per Week: 38Requisition ID: REQ619462Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting, and rewarding work every day. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There is a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You will feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.Where you'll be workingVarious sites across Northern Sydney Local Health DistrictWhat You'll Be DoingThe Customer Support Officer is responsible for assisting customers by providing a timely, friendly and professional support service for all IT related SARA tickets. It is a responsibility of this position to participate in a (24/7) on call roster to provide support across the LHD. The position will be required to support all acute, subacute and community sites and may involve travel to various sites across NSLHD on an as needed basis. The role will provide digital support such as; resolving issues and faults, contribute to DHS incident management, providing support to sites by ensuring digital hardware is working and set up in a timely manner and software is configured and distributed and removing hardware where required and either repurposing or performing e-waste destruction.People of Aboriginal and/or Torres Strait Islander background encouraged to apply.Candidates Will Need To Meet The Following CriteriaExtensive experience in a customer support role with a focus on end-user computing solutions in a complex environment managing multiple tasks simultaneously.Demonstrated experience in the provision of end user support, troubleshooting basic software and hardware-related problems including PCs, peripherals, printers, videoconferencing and nominated audio-visual devices and mobile devices.Demonstrates excellent communication skills, verbal, written, with end users.Need more information? Click here for the Position Description Find out more about applying for this positionFor role related queries or questions contact Joshua Pearce on joshua.pearce@health.nsw.gov.auThe team enriching health in millions of ways every day.Applications Close: 27 November 2025