Customer Support Representative – Chinese 中文 Language (17:00–02:00)

Customer Support Representative – Chinese 中文 Language (17:00–02:00)Iași, Romania | On-site | Full-timeAbout the JobWe’re hiring Chinese-speaking Customer Support Representatives to join our international team at Roslin Global Solutions.Our mission is to make transportation smoother, safer, and stress-free for passengers and drivers across the U.S.In this role, you’ll provide phone support to passengers and drivers in Mandarin or Cantonese (either is welcome) and English.You’ll handle real-time situations, assist with trip coordination, and ensure each service runs seamlessly.You’ll work from our modern office in Iași during the evening shift (17:00–02:00) - with a company-paid taxi provided after the shift.What You’ll DoHandle incoming and outgoing phone calls in Chinese (Mandarin or Cantonese) and EnglishAssist passengers and drivers with trip-related questions and updatesCommunicate clearly, calmly, and professionally - even under pressureProvide accurate information and ensure a positive experienceRepresent Roslin’s customer-first values in every interactionRequirementsMandarin or Cantonese (both are a plus): Intermediate to Upper-Intermediate levelEnglish: Intermediate to Upper-Intermediate levelExcellent communication and listening skillsResponsible, empathetic, and detail-orientedPrevious customer service or call-center experience is an advantage (training provided)ScheduleEvening Shift: 17:00–02:00Company taxi provided after the shiftWhat We OfferStable monthly salary (guaranteed and paid on time)Transparent pay policy and supportive teamPaid training and long-term developmentModern office in central IașiFriendly multicultural work environmentReady to Join?Send your CV to hrro@roslin.us and start your career with Roslin today.我们正在招聘中文客服专员（普通话或粤语），加入我们位于罗马尼亚雅西（Iași）的国际团队。在Roslin Global Solutions，我们的使命是让交通更顺畅、更安全、更高效。你将通过电话为乘客和司机提供支持，回答他们的问题，帮助协调行程，确保每次出行顺利完成。如果你会说普通话或粤语并能用英语沟通，我们非常欢迎你的加入！工作时间：17:00–02:00（公司提供下班后出租车）我们提供：稳定的月薪（按时发放）友好的多元文化团队带薪培训与晋升机会市中心现代化办公室请将你的简历发送至 hrro@roslin.us，加入Roslin团队，与我们一起成长！