Customer Support Representative

Providing customers with a seamless experienceMeet your teamAbout The RoleAs a Customer Support Representative at ClubCollect, you will provide support via phone and email to our customers, ensuring their experience of using our products and services is seamless.You will build strong relationships with customers, maximise their benefit from our offerings, and assist in overcoming any challenges they may face. This position requires strong communication skills, problem-solving abilities, and a customer-first mindset.About YouWe're looking for a confident, self-reliant colleague who strives to achieve the best outcome for our highly-valued customers.EssentialYou have a natural likeability;You have excellent command of Dutch, French and English;You are a good listener and a strong communicator;You have empathy and patience in handling customer inquiries;You are available 40 hours per week.PreferredYou have experience in customer success, support, onboarding, implementation or account management roles;You have experience with CRM software (e.g. Salesforce, HubSpot) and/or support ticketing systems (e.g Intercom, Freshdesk, Zendesk);You are familiar with the company’s industry;You have an affinity with sports and/or clubs and foundations.What We OfferA competitive base salary, aligned with your knowledge and experience;Coaching and training programs;Hybrid working options;Inspiring offices in the heart of Utrecht, Antwerp and Assen;A flat organisational structure, with short lines to management;Pension scheme;Full paid public transport for work purposes;Company laptop (MacBook);Regular team outings and Friday afternoon drinks;Time off on all national holidays and your birthday.Ready to help our clients grow?Great! Let us know as soon as possible.Still have questions about this vacancy? Feel free to reach out to tiziano@clubcollect.com— he'd be happy to help!