Customer Support Representative German + English (Corporate Travel Platform)

Location: Sofia, Bulgaria (On-site)Start Date: 8 December 2025Schedule: MondaySunday, 08:0020:00 (Day shifts)Salary: 4000 BGN gross + 300 BGN gross performance bonusWelcome Bonus: 1000 BGNRole OverviewJoin the support team of a leading corporate travel management platform that empowers business travelers and global companies with innovative, seamless travel solutions. As a Customer Support Representative (German + English), you will assist corporate clients with travel bookings, itinerary changes, and expense-related queriesmaking every business journey smooth, supported, and stress-free.Key ResponsibilitiesHandle incoming inquiries via phone, chat, or email related to flight, hotel, and transportation bookingsManage itinerary modifications, cancellations, and compliance with travel policiesSupport customers with travel expense reports and platform navigationDeliver exceptional service to business travelers, executive assistants, and corporate stakeholdersTroubleshoot platform or system issues and escalate complex cases when necessaryMaintain accurate documentation of customer interactions in EnglishConsistently meet quality, compliance, and service-level goalsCompensation & BenefitsBase Package:4000 BGN gross monthly salary300 BGN gross performance bonus1000 BGN Welcome BonusAdditional Benefits for All Employees:Monthly transportation/internet allowance of 50 BGN net (paid in addition to base salary)Extra payment for night hours (if applicable) as per company guidelinesLife event bonus (marriage, birth/adoption, graduation) 500 BGNComprehensive medical and dental insuranceLife insurance coverageMultisport Card (co-financed by employer)Employee discounts on various products and services️ Relocation SupportReimbursement of travel expenses up to 490 BGN (after 6 months, with valid travel documents and subject to contract terms)Advance salary of 1056 BGN net (available upon employee request; will be processed within 5 working days)Company-arranged hotel stay for new arrivals (details provided by the assigned Relocation or Recruitment Specialist)Note: Travel reimbursement and advance payment terms apply based on employment duration; see relocation guidelines for details.Be part of a global, people-first environment that values quality, integrity, and teamwork helping businesses travel smarter every day.Ready to start your journey?Apply now and become part of a modern travel team powering business mobility across the world.