Customer Support Representative

Role DescriptionThis is a full-time hybrid role for a Customer Support Representative, located in Poznań with an option for partial remote work. The Customer Support Representative will handle customer inquiries, provide timely resolutions, ensure customer satisfaction, and communicate effectively with clients. Additional responsibilities include identifying and troubleshooting technical or service-related issues while maintaining a high standard of service delivery.QualificationsStrong skills in Customer Support, Customer Satisfaction, and Customer ServiceExcellent Communication skills, both written and verbalExperience with Troubleshooting and resolving customer concernsAttention to detail and a commitment to providing high-quality supportAbility to multitask and manage time effectivelyFamiliarity with CRM tools or customer service platforms is a plusProficiency in English (other languages are an advantage)