Customer Support Representative

Position: Customer Support Representative (German) Location: Hybrid, Qormi, Malta (office) AND remote from anywhere in Malta Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customersFollow communication procedures and policiesEvaluate and make decisions in accordance with defined policies and guidelines. REQUIREMENTS: Native / fluent in German both verbal and written. Good command in English Flexible and able to make quick decisions in a dynamic environmentConscientious and reliable Attention to detailEmpathic with genuine desire to help Ideally interested in marketplaces, shared economy and new technologiesPrevious experience in content moderation, customer care and/or online business will be considered as an advantage. BENEFITS: Competitive salary and benefit packageExtra days of vacation on top of common allowanceFree fruit, tea and coffee if you prefer working in the officeAbility to work from home when working late shifts and weekendsFree day transport to the office from certain areas within MaltaTeam performance bonus and working from home allowanceCorporate discounts for gym memberships, shops and taxisPrivate Health Insurance, eye care tests, health and well-being professional supportComprehensive training and constant feedbackRelocation support for international applicants. To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2