Customer Support Representative

Trivelta builds the technology that powers modern, social-first gaming experiences. Through our proprietary sportsbook and casino engine, we enable partners to launch their own fully branded, legally compliant gaming products — combining real social interactions, predictive gameplay, and casino entertainment in one unified experience.The Customer Support Representative is the first point of contact for our customers providing helpful, timely, and friendly support across multiple channels. We are looking of dedicated, empathetic and enthusiastic professionals with great communication skills and a passion for helping others.What You’ll DoRespond promptly to customer inquiries via email and live chatProvide accurate information about our products and servicesAssist customers with troubleshooting and resolve issues effectivelyDocument customer interactions and maintain detailed records in our systemCollaborate with the team to improve service and customer satisfactionFollow company procedures while delivering high-quality supportWhat You BringExperience in customer service, call center, or office environments (preferred)A client-first mindset with excellent verbal and written communication skillsStrong English proficiency ... work is conducted in written and spoken EnglishProficiency with computer systems and data entryWhy Join Us?Make a meaningful impact by supporting our customers and contributing to a positive team environment. We value initiative, professionalism, and a commitment to service excellence.Job Type: Full-timeExpected hours: No less than 40 per weekFlexible scheduling optionsDay Shift Night Shift Overnight ShiftThis position is onsite at our Monterrey, MX .