Customer Support Representative

Remote role based in Spain or PortugalRole Overview 🚀Are you seeking a dynamic role in a swiftly evolving environment within a thriving Fintech start-up? The Customer Support Representative position is a multifaceted opportunity perfectly suited for individuals passionate about driving operational excellence across diverse functions.At Uncapped, our mission is to empower visionary founders. You'll play a pivotal role in fostering growth. Collaborate with seasoned professionals, enhancing customer support, due diligence processes, and executing various manual tasks crucial to our operational efficiency. Join a high-performing team dedicated to partnering with Europe's most innovative digital enterprises and decision-makers.About Uncapped 👫Founded in 2019, Uncapped is a fintech company focused on providing working capital to SMEs in North America and Europe.We leverage multiple data sources to make credit decisions faster, safer and more conveniently. We are working with the largest platforms in the world, including Amazon and Walmart, and strive to be the best alternative-lender globally.What You Will Do ✍️Provide versatile support encompassing customer service, KYC, and operational tasksTroubleshoot and own issues end-to-end, ensuring customers are supported until full resolutionCollaborate cross-functionally to escalate complex cases and ensuring prompt resolutionUse internal tools to streamline documentation and reporting processesOffer insights to improve workflows, customer experience, and product developmentMaintain clear, empathetic, and professional communication across all channelsRequirementsWho you are 👀Minimum of 1 year of experience in customer support and/or sales support, ideally within tech or fast-paced industriesExperience working with KYC or due diligence processes is a plusStrong problem-solving skills adaptable across various operational areasFamiliarity with CRM systems (HubSpot preferred) is advantageousExceptional organisational skills and attention to detailComfortable working in dynamic, high-growth environmentsAble to work US hours (2 PM - 10 PM, Monday to Friday)SQL or data-handling skills are a plusBenefitsWhat we offer 🎁At Uncapped, our people make us successful. We are a start-up with big goals, and we work hard, so we want to give everyone the benefits they really want. We are continually adding to this list as new people join -- here are some of the things you can expect:Unlimited holiday: we believe that well-rested and happy people make the best employeesCompetitive compensation planPersonal growth fund: Raise your game from great to spectacularThe opportunity to make a big impact every day on the lives of European and US entrepreneursWorkspaces in Warsaw, London, Atlanta and TorontoWe can only consider applications from candidates eligible to work in Spain or Portugal without requiring visa sponsorship.