Customer Support Representative (US-Based Account | Long-Term Role)

Full-Time | Remote | US Business HoursWe are looking for an experienced Customer Support Representative to join our growing team and work with one of our major US-based clients. This is a long-term role for someone who is passionate about delivering excellent customer service, thrives in a fast-paced environment, and is eager to grow within a stable and supportive company.Key Responsibilities: Respond promptly and professionally to customer inquiries via email, chat, or phone. Provide accurate information and effective solutions to resolve customer issues. Maintain detailed records of customer interactions using CRM and ticketing systems. Collaborate with internal teams to ensure smooth resolution of customer concerns. Follow established procedures while identifying opportunities for process improvement. Handle customer feedback and escalate issues appropriately when needed. Deliver consistent, high-quality service aligned with company standardsRequirementsQualifications: Proven experience in customer support for a US-based company (minimum 2 years preferred). Excellent English communication skills — both written and verbal, with a clear, neutral, or minimal accent. Strong customer service orientation — professional, patient, and solution-focused. Familiarity with CRM systems, ticketing tools, and/or online marketplaces is a plus. Fast learner with the ability to adapt quickly to new systems, tools, and workflows. Exceptional attention to detail, time management, and multitasking abilities. Must be available to work US business hours