Customer Support / Sales Specialist

Production Equipment Europe is a leading industrial distributor supplying over 90,000 products to customers nationwide. We are currently recruiting for a Customer Support/ Sales Specialist, to work at our head office in Galway to play a critical role in maintaining and providing resources to the growing number of customer clients internationally.ResponsibilitiesDevelop good business relationships with new and existing customers.Processing customer purchase orders and enquiries.Manage and process customer enquiries by both phone and email.Identify opportunities to up and cross sell products as per customer requirements.Inform customers on the technical benefits of our products.Work and support external sales colleagues to ensure high level of customer service.Recognise, document and escalate customer issues or trends following appropriate communication and escalation channels where requiredStay up to date on product knowledge and keeping up to date on product material.Weekly & Monthly reporting through SAPSkills & ExperienceIdeally 2 years experience in a similar customer support role.Technical and or Production experience is a distinct advantage.Experience of using SAP or another ERP system preferred.Experience working with multinational organisations would be preferred.Ability to identify customer needs and maximise sales opportunities.Confidence to discuss the benefits and features of our products.Good communication, organisational and administration skills.Flexible and Pro-active attitude.Ability to embrace new ideas / initiatives when they arise.Ability & Desire to deliver first class customer service.