Job Description
Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.QualificationsO Levels/Matriculation or aboveExcellent Written and Verbal English communicationProficiency with MS Office (Particularly MS Excel and MS Word)ResponsibilitiesDeliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our clientConvey interest in each customer through their words with courtesy, attention, a friendly and caring imageProviding alternatives to products/items, which are not available on the ecommerce websiteFollow standard processes and procedures when it comes to providing the resolutionStaying up to date with latest updates on system information, process changes and future updates
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