Customer Support Specialist (English & Spanish Speaking) - iGaming

Welcome to Torrero - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 8,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide.About the role:We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.You will be doing:Answer to incoming requests from customers via live chatIdentify customer needs and help customers use specific featuresAnalyze and reporting product malfunctionsFollow up with customers to ensure their basic technical and product related issues are resolvedGather customer feedback and share with our Product, Sales and Marketing teamsYour expertise to meet the requirement:You should be proficient in English and Spanish languagesYou must have work experience in supportYou should have work experience in sports betting/gambling industry or fintech industryYou must have excellent communication skillsYou should have strong teamwork skillsYou should have excellent PC skillsYou must have high attention to detailsYou should have multi-tasking abilitiesYou must be flexible to work in different shift schedules (day & evening & night) and on weekendsWe appreciate:Ability to quickly and efficiently solve tasksIndependence, responsibility, initiative, and keep attention to detailA flexible and systematic approach to solving complex problemsWe offer:Competitive salaryAmicable work environment and supportive team membersFull-time remote opportunityAnnual paid vacationReal career opportunities and professional growthThe great team across the worldHiring Stages:Online AssessmentIntroductory CallHiring Manager Round