Customer Support Specialist

Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. We find meaning in our purpose: to enrich lives by bridging the world, and our identity and service mindset stems from our iconic brand’s Nordic heritage. Our values – Commitment to care, Working Together, Simplicity and Courage – guide us in everything we do.Finnair Business Services Ltd belongs to Finnair Group. We cover financial, digital, marketing, administrative and various other business functions. Our desire is to provide high-quality service, support the development of our employees, and through this contribute to the achievement of company goals.We are seeking forCustomer Support Specialistto join our Business Services team at Finnair Business Services in Tartu, Estonia.Key ResponsibilitiesPromptly respond to customer inquiries through our Customer Support various support channels (e-mail, webform cases), ensuring compliance with service-level agreementsHandle flight booking modifications, cancellations, upgrades etc. in Amadeus & Salesforce platforms, ensuring the best possible outcomes for customers within company guidelinesAccurately process refund requests for customers in accordance with the airline's policies, ensuring timely reimbursement for cancelled flights, ticket modifications, service disruptions etc.Handle compensation claims for customers affected by flight delays, cancellations, or other service failures, following applicable legal and company guidelinesEnhance processes via Continuous ImprovementYou Will Succeed In This Role If You AreComfortable in the customer relations areaFluent in written and spoken English and Estonian, a basic level of Finnish is beneficialOpen to an innovative work environment, interested in improving your work processes and willing to participate in related activitiesAble to learn new programs and navigate easily through informationA true team player who can involve others, provide support when needed and take responsibility for your own tasksHave good communication skillsPrevious Amadeus experience is beneficialWe OfferOpportunity to work in an international companyPersonal development and career opportunitiesFlexible ways of working4-month Induction Program for new employeesWellness compensationFlight benefits for leisure travelCome and be a part of our friendly and diverse team!We are filling one full-time maternity leave position.If you found the role interesting, submit your application by 30th of November 2025.Please note that the hiring process includes a pre-employment background check.If you need any additional information or have questions, please contact jobs.fbstartu@finnair.comOur people are key to our success and the foundation that makes Finnair unique. We are committed to creating a safe work environment where all our people can thrive and succeed. We cherish diversity and strive to employ people with different backgrounds and experiences, to bring together multiple views to foster our business success. According to our employee survey, respecting diversity is at a high level in our work community. You are welcome to join Finnair as your authentic self.