Customer Support Specialist

Our client, a forward-thinking and rapidly growing organisation, is seeking a skilled 1st/2nd Line IT Support Engineer to join their IT team. This is a fantastic opportunity for an experienced IT professional to take on more complex challenges, contribute to continuous improvement, and grow into higher-level technical roles.Why This Role Stands Out:Be the go-to problem solver for 1st/2nd Line escalations, while still working on front-line IT support.Work across a variety of technologies, supporting users both remotely and on-site.Gain hands-on experience with networking, Microsoft 365, Active Directory, firewalls, and more.Collaborate with a highly experienced IT team and learn from senior engineers.Clear career progression into 3rd Line and infrastructure roles.Who We’re Looking For:5+ years’ experience in IT support, with at least 1 year in 2nd Line support.Strong knowledge of Windows OS, macOS, Microsoft 365, Active Directory, and Exchange.Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) and VoIP.Experience with firewall and switch configuration.Excellent troubleshooting skills, attention to detail, and customer-focused mindset.Strong English communication skills; ability to work independently.Full UK driving licence and access to a vehicle.Desirable:IT certifications (CompTIA Network+, Microsoft Certified, ITIL)Experience with helpdesk/ticketing systems and ITSM practicesBenefits & Culture:Ongoing training and professional developmentSupportive, collaborative team environmentRemote work flexibility and exposure to high-impact IT projectsThis role is perfect for a technically skilled IT professional looking to take their career to the next level while working in a dynamic and growing environment.Interested? Apply now to join a team where your skills are valued and your career growth is supported.